Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from researchgenieai.com.

1. Information We Collect

When you use our service, we collect certain information about your device, your interactions with the service, and information necessary to process your account. We may also collect additional information if you contact us for customer support.

Personal Information:

  • Account Information: Your name, email address, and username.
  • Payment Information: If you make a purchase, we collect billing details to process your transaction.

Usage Data:

  • Device Information: IP address, browser type, and operating system.
  • Interaction Data: How you use our services, pages visited, and features used.

User-Generated Content:

  • Research Inputs & Queries: We collect the text, data, and documents you submit when using our AI tools. This includes your research questions, uploaded files, and any other information you provide to generate results.

2. How We Use Your Information

We use the information we collect to provide and improve our service, communicate with you, and for internal analytics. Specifically, we use your information to:

  • Manage your account and provide you with access to our features.
  • Process your payments and fulfill your orders.
  • Communicate with you about your account or our service.
  • Analyze usage patterns to improve the user experience.
  • To Provide AI Services: We use your research inputs to power our AI models and generate relevant research summaries, insights, and other outputs for you. This data is essential for the core functionality of our service.
  • To Improve Our AI Models: We may use anonymized and aggregated user data (including your inputs and the outputs generated) to train and improve the accuracy, efficiency, and safety of our underlying AI models. This process helps us enhance the quality of our service for all users.

3. Sharing Your Information

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

  • With AI Model Providers: To generate research outputs, we may share your input data with third-party AI model providers, such as those that provide the large language models (LLMs) we use. We only share the minimum amount of data required for them to perform their service and ensure they are bound by confidentiality agreements.
  • For Legal Compliance: We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court order or subpoena).

4. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

5. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page.

6. Data Retention

We retain your personal information as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you request that we delete your account and personal data, we will do so within a reasonable timeframe, unless we are required to retain it for legal purposes.

7. Security Measures

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using encryption (such as SSL technology), secure servers, and access control procedures to protect your data from unauthorized access, disclosure, alteration, or destruction.